Service Management System

The offered SERVTECH has been specially designed and developed with an objective to ease out the day to day operations of companies engaged into selling, renting and maintenance of various electronic items like air conditioners.

The features and benefits of the software are:

ONLINE EASY ACCESS

Keeping in concern the prevailing trend of online shopping and dealings by the customers as well as vendors,SERVTECH has been offered with an easy online access to promote the business and facilitate the procedures. PRE-DEFINED LEVELS OF ACCESS The authorisation has been validated as per the allotted jobs to various employees through the admin in order to define & limit the roles and access to the entire database & functionalities of the company i.e. individual user ids can be allotted to different staff member to perform their role as per the access area of their job.

FULL ADMIN CONTROL

SERVTECH provides full control to the administrator in respect of single access to all modules and authority to:

• Add/delete/edit products or services
• Edit charges/terms & conditions etc.
• Creating various employee ids
• Deleting employee ids
• Delegating authorities

Defining access area of each employee in MIS It facilitates the tiresome work of employee wise salary calculation as EMS offers a unique feature of calculating the salaries according to its inbuilt attendance maintenance system.

ONLINE SALARY SLIP

An automatic generation of employee wise and month wise salary slip at a single command not only fastens the process but also reduces the time, effort and resource wastage in preparing and issuing uniquely.

ONLINE REPORTING SYSTEM

This feature help save time in manual report generation and submission as under this feature MIS enables the admin to locate the work done by individual id allotted to different employees as well as total collection through sales and services separately.

ADVANCE SEARCH OPTION

This option helps the user to locate the desired product in a very user friendly manner and thus saves time, resources & efforts.

SEPARATE MODULE FOR SALES

Sales module has been created in order to facilitate the sales process by providing the quotations as per requirement of the customer and order placing facility at a click away.

ONLINE INVOICE GENERATION

The invoice generation is made easy by auto calculation of the product price and applied taxes without any manual bias and discrepancies of rates allover the unit or branches.

ONLINE PRINT OF THE ORDER PLACED

Customer/client as well as the vendor can take easy printout of the generated invoice through their authorised user ids avoiding the delays caused in manual billings and courier/handovers.

ONLINE COMPLAIN REGISTRATIONS

In order to curb the in convenience faced by the clients for complaint registration manually, MIS offers online complaint registration along with job card generation facility on the spot to avoid delays and possible negligence through admin staff by ensuring prompt service.

AUTOMATIC REMINDER

MIS offers a special function of service due date reminder to prevent any kind of service delays from the maintenance department and hence ensuring full customer satisfaction.